Remote Support & Small Business.

PSTS' expert team focuses on resolving issues, scheduling requests and allowing you to concentrate on your business. Utilizing Frontrange Solutions' Heat® (IT service management software) to track your support calls from first contact through resolution, we provide a mix of online and on-demand remote support software and on-site computer services. Support solutions are tailored to meet the specific on demand challenges of your organization. The solution can be a mix of your staff and PSTS personnel.
PSTS Approach
First-Level Support - Skilled technicians available to resolve a wide variety of issues and fulfill various requests. Specialists in troubleshooting a wide range of issues. Skilled phone and remote desktop control for support technicians. Priority and call type assignment. Dispatch of PSTS field technicians. Call escalation to second level support. Second-Level Support-Skilled technicians capable of getting to the root cause of issues. Specialists in Microsoft Windows, Microsoft Active Directory, Cisco, Dell, and other leading networking products. Resolution action plan development and implementation. Skilled computer remote support technicians. Field Support Technicians - PSTS' hands-on network support team. Specialists in installations, troubleshooting, on-site client interaction, and remote computer control for desktop remote support dispatched by PSTS first level or by your staff. PSTS DeliverablesProfessional, timely, expert problem resolution managed by our experienced management team. Scheduled moves, adds and changes. Automated email reporting of ticket creation, re-assignments and resolution descriptions. Scheduled call trend reporting to allow you to make appropriate decisions regarding your computer remote control IT environment.

About PennPSTS is a premier Information Technology consulting firm located in Wilkes-Barre, Pennsylvania. PSTS is a proud member of the Penn Millers Group, a financially stable and growth-oriented group of companies whose founding member dates back to 1887. It is PSTS' philosophy to help you make comprehensive, informed and cost-effective IT decisions for remote support. PSTS differentiates itself from other IT consulting firms by not only designing and implementing the right solution, but also ensuring that your organization is prepared to maintain those solutions. We'll be there at your side providing the service that has built PSTS' rock-solid reputation with our customers. Whether your organization is looking for a partner to handle a project from start to finish or to merely assist your internal IT department in a particular analysis or deployment, PSTS has the flexibility to accommodate your unique business needs. One size does not fit all in the remote PC control technology world and our consulting methodology ensures that PSTS understands your organization and its unique requirements before recommending a solution. PSTS acts in a consultative fashion because we believe remote pc control technology solutions should facilitate business processes, not restrict them. We understand today's competitive on demand remote PC control marketplace and the role of technology as an enabler of your business strategy. Let PSTS Empower Your Business Through Technology.
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