Remote Support Software
On-demand Remote PC Control Service Now Includes Downloadable Version: There are now two versions avaialble for remote desktop control over the web. The first version of the support solution is that end-users go to the web site and a support tech's email address in a form to access remote support. Then they click on a connect button to trigger the automatic doanloading of computer remote control software. The software runs on their desktop and connect to the support engineer's system. The automatic download needs a java vm to be installed ont he desktop to download the remote control software and the settings required to connect over the internet. If the VM plug-in is not installed in the browser, a link is present on the web page that the user can click on. That link is to the remote support application. The user chooses run and enters and email address then the software starts remote control software that connect to the support engineer for support.
The delivery of the software and the remote control software is fast. A tech can have on-demand computer remote control software for web-based remote desktop support online that uses two different mechanisms for delivery and connection in his desktop support tool box. This is an improvement of their remote support product over just having the web based VM applet. Unlike some other services who package an IP address and port number in an exe file, this service or more dynamic. If your ISP changes, there's no need to buy another compiled program for remote control, just go to your profile page and change your own configuration without having to compile any code. This is such an enhancment of the service and assits greatly to deliver on-demand remote support software. The program file is available for download, to be placed on thier own servers or delivered to end users using other methods, from our customer's account profile page. Evaluation account holders also have access to the remote support software program. Unlike misrosoft's rdp, this system works through the end-user's firewalls and routers.
" This remote support program lifts the Java VM plug-in requirement on the remote desktop system. It's available for download from our customers profile page and, just as our automatic download enabled network configuration changes at no cost, so does our executable version. This update also makes available other support tools like sending the remote support program via email. It also enables our customers to setup links on their own web-sites for their end-users and customers to download support software for on-demand pc remote control support on the web. We never charge for bandwidth usage, there's no hardware or specialized remote support servers to buy and maintain, and there's NO need to spend thousands of dollars per license or seat plus yearly software maintenance fees. Remote control and support multiple remote desktops on-demand simultaneously (at the same time). Try it free now! There's nothing to lose. "
