Dell Premiere Enterprise Support Services

Flexible Support for Diverse Environment

Diversity characterizes today's IT environments of server, storage and network systems and implementations range from basic file servers to mission-critical data centers. Your technical support needs vary and must keep up with your business requirement and ever-changing environment.

DellTM Enterprise Services are designed to meet your unique technology and business needs. Rely on Dell for fast, technical support required to ensure the stability and reliability of your systems.

Enterprise Services

With Enterprise Services suite, Dell becomes a partner to your organization working closely with you to resolve problems quickly and smoothly, no matter how large or small the incident. You receive immediate access to Dell's senior-level hardware and software experts and fast resolution turnaround. In addition, Dell's Gold Enterprise Services offers high-level 24x7x365 support for server and storage environments that demand optimum uptime. With Enterprise Services, Dell provides attentive support, focused on maximizing your system availability.

Gold Enterprise Services
Gold offers around-the-clock, rapid, expert support for production systems. Key program features include: engineer-to-engineer support through the Gold Queue; Technical Account Management Team services; same day 24x7 on-site1 response; customer-defined call priority; seamless support for select third-party vendors; Options include: Dell EMC Preventive Maintenance, on-site engineer, on-site spare, training and certification services.
Gold level support is standard on all Dell EMC storage system. Dell EMC Support and Services.
Silver Same Day1 Basic Response
Silver support offers enhanced, prompt remote and on-site service designed for non-time-sensitive system such as development or departmental servers. Silver support features 4-hour1 Same Day on-site hardware support, software support resolution, telephone-based troubleshooting and access to our online support tools.
Bronze Next Business Day2 (NBD) Basic Response
For basic hardware support level, Dell offers Bronze NBD Basic Response. Bronze service allows you to easily budget system maintenance with the lowest level of system support costs, including NBD Response on-site2 hardware support, lifetime telephone-based troubleshooting and access to our online support tools.

Learn/Read more : http://www1.ap.dell.com/content/topics/topic.aspx/ap/topics/services/en/pesstiers?c=sg&l=en&s=bsd
PC Tech Support - Onsite Field experiences
PC, MAC Desktop & Server Computer Technical Support
PC Tech Support - Software, Hardware, Remote and Onsite Field Experiences
Supporting Technologies in the area of Computers, Desktops, Servers, Networks